Returns & Exchanges

Easy Returns & Exchanges

All unworn, unwashed, dresses with tags can be returned for exchange or refund within 14 days of receiving your order. We do not refund shipping costs. (Items marked FINAL SALE on the listing are not included in our return/exchange policy, and are not returnable.)
Please email hello@pyneandsmith.com to request a return or discuss an exchange!


Shipping

Shipping

Please allow 3-5 business days before your dress will ship - sometimes it may take a few days longer when a new collection launches, due to the higher volume of orders. All dresses ordered within the US will be shipped via USPS priority mail, which has a tracking number and typically takes 2-3 days. You will receive a shipping confirmation once your order has been prepared for shipment.

For international orders, your order is sent via regular mail, and shipping usually takes 1-3 weeks, but can be longer depending on the mail service.

INTERNATIONAL ORDERS: Please note, customs fees and holds charged by your country are unfortunate - but not our responsibility. They are charged on most countries outside of the USA (especially the UK and Canada).  Please use this calculator to estimate the charges you may be responsible for.