Frequently Asked Questions

Sizing

Pyne & Smith dresses are made with 100% European, Flax Linen that is pre-shrunk and our garments are designed to be a comfortable, relaxed fit. We proudly offer XS - XXL. For more info, please visit the size guide page! Our clothing is made in small batches, so sizes do sell out. Sign up for our newsletter to learn when our dress re-stocks happen.

For an accurate guide to what size you should order, it’s important to know your bust measurement - you’ll need a measuring tape to measure your bust, waist and hip size (Bust size is not bra size, but measuring around the fullest part of the bust). Please don't hesitate to e-mail me with any questions regarding sizing: joanna@pyneandsmith.com


Why buy a Pyne and Smith dress?

All of the dress styles that are shown with buttons are fully functional, yes, they unbutton! We transitioned from wooden buttons to corozo nut buttons in 2018. Corozo nut buttons are a sustainably harvested, natural material button and it is ethically made. You can read more here. Pockets? Every Pyne & Smith dress has pockets! 
Linen is wonderfully cooling in the heat, but it is equally as versatile for cool weather, and will keep you warm in the winter. In addition, Linen is hypo-allergenic and highly breathable, making it a wonderful fabric for sensitive skin.  

We care about our planet and our carbon footprint. In addition to using 100% recycled mailers for our packaging, we send our Linen scraps to a textile recycling center, where they are repurposed into car and airplane seat covers. All Pyne & Smith garments are made in small batches, in order to be sustainable.
We live in a fast paced world, but I believe the comfort, simplicity and purity of my dresses will inspire you to slow down a little, take time to create memories and feel perfectly comfortable doing so. 

What is Linen?

Linen is made from the Flax plant. Flax plants are harvested and prepared for weaving by going through a laborious, time consuming process of drying, threshing and retting.  When the finished material is ready to be spun into yarn, it resembles bunches of long, blond hair. Hence the term “flaxen” for light haired folk.

The flax material is then spun into thread and dyed to the colors that we specify in our custom fabric designs and woven into the finished 100% linen that we use for our dresses.

An environmentally friendly product,  every part of the Linen flax plant is used to make linen fabric, so there is no waste, and it requires less water and chemicals to grow and cultivate, additionally the flax plant enriches the soil it is grown in. When the flax is made into the yarn it develops 'Slubs', Slubs are not a defect in the fabric, they are a part of the character of the Linen. Sometimes the slubs will fall off, but it’s best to leave them on there and not cut them off, as this can form a hole. If it does bother you, you can use needle to push the slub into the inside of the dress.

100% flax Linen fabric (which is all we use for our dresses) is incredibly strong and durable (it's 30% stronger than cotton). It actually improves with age, so each wash makes your linen softer.


What if my size is sold out?

All Pyne & Smith garments are small batch made, in order to be sustainable. Our sizes do sell out. The good news? We re-stock at least once after a collection is launched. For Spring/Summer, we usually re-stock in May. For Fall/Winter, we usually re-stock in December. To be notified of a re-stock, sign up for our newsletter on the bottom of this page.


How do I wash my dress?

All Pyne & Smith garments come to you pre-washed. Hand or machine wash on gentle in warm water. Dry by laying flat, or tumble dry on low heat. Do not bleach. Do not use oxygenated detergents that contain hydrogen peroxide such as Oxyclean or Vanish on the buttons. Do not soak or steam buttons.

We recommend embracing the beautiful, crumply look that makes linen so unique! If you need to iron, it helps to iron the garment while it is still moist. Do not iron to a crease.


Gift cards?

Please visit our shop to purchase the perfect gift - a gift card so that the recipient can choose their very own dress!

You can apply multiple gift cards towards one purchase, so if you are given several gift cards, you can use them at different times, or in one single purchase.


Easy Returns & Exchanges

All unworn, unwashed, dresses with tags can be returned for exchange or refund within 14 days of receiving your order. Items marked FINAL SALE on the listing are not returnable and not included in our return/exchange policy.
Please email Kelsey to request a return or discuss an exchange!